Customer Insights Lead

Caterpillar Inc.

Base: $128,470.00 - $192,710.00; bonus/equity: inc...
Bachelor's degree in ux research or data science
Deep proficiency in qualtrics survey design
Strong foundation in statistics and regression models
This role serves as the central owner for VOC initiatives, combining statistical analysis and customer research to generate actionable insights

Job Summary

  • This role serves as the central owner for VOC initiatives, combining statistical analysis and customer research to generate actionable insights.
  • You will partner with product, UX, and business teams to embed customer insights into discovery and delivery processes.
  • Working with a Fortune 100 leader, you can build your career on a global scale with access to development opportunities in emerging technologies.

Matching Summary

This role serves as the central owner for VOC initiatives, combining statistical analysis and customer research to generate actionable insights.

Salary

Base: $128,470.00 - $192,710.00; Bonus/Equity: Incentive bonus mentioned; Benefits: Medical, dental, vision, 401(k), HSA, FSA, paid time off

Skills & Requirements

Must-have

  • Bachelor's degree in UX Research or Data Science
  • Deep proficiency in Qualtrics survey design
  • Strong foundation in statistics and regression models
  • Experience with BI tools like Tableau or Power BI
  • Extensive knowledge of customer interviews

Nice-to-have

  • Certification in CX measurement frameworks like NPS
  • Familiarity with behavioral analytics tools
  • Strong communication and storytelling skills
  • Experience in complex digital environments
  • Ability to create training on technology products

Key Requirements

  • Bachelor's degree in related field
  • Experience with mixed method research
  • Visa sponsorship not available

Work Rights

Not specified

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