The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and demonstrate patience in all customer contact situations.
Matching Summary
Match Score: 75
The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Effective written and verbal communication
Nice-to-have
Three to six months relevant experience
Demonstrate empathy with customers
Multi-tasking flexibility
Team collaboration skills
Patience in customer contact situations
Key Requirements
High school diploma
Three to six months of relevant experience preferred