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Dunelm is seeking an Assistant Manager (Customer Experience Coach) for their Gloucester store, responsible for overseeing stock processes, commercial activities, and deputizing for the Store Manager. The ideal candidate should have management experience in a retail setting, strong stock control skills, and a passion for customer service.
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Job Summary
As a Coach, you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.
You will lead by example and create an excellent culture and working environment for your team through great colleague engagement, managing a team of around 30 colleagues and direct line management of 3 Team Leaders.
You will assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence.
Matching Summary
Match Score: 75
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Dunelm is seeking an Assistant Manager (Customer Experience Coach) for their Gloucester store, responsible for overseeing stock processes, commercial activities, and deputizing for the Store Manager. The ideal candidate should have management experience in a retail setting, strong stock control skills, and a passion for customer service.
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Skills & Requirements
Must-have
Stock processes and commercial activities
Customer experience and shopping experience
Stock controls and product availability
Merchandising the store
Product recovery and updated POS
Stock routines and high stock integrity
Colleague engagement and team culture
Nice-to-have
Commercially driven approach
Hands-on approach in daily activity
Developing business performance
Exceeding KPIs
Highest levels of store standards
Passion for stock management
Passion for delighting customers
Team-orientated and effective communication
Key Requirements
Previous management experience
Retail environment experience
Proven background in developing business performance