Core Agent

Four Seasons Hotels Ltd

Houston, United States
Answering phone inquiries
Handling guest interactions
Operating telephone system
The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Job Summary

  • The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Four Seasons is powered by our people, creating amazing experiences for guests through a commitment to luxury with genuine heart and a world-class employee experience.
  • This full-time position offers flexible availability and includes competitive salary, comprehensive benefits, excellent training, complimentary accommodation, dry cleaning, and employee meals.

Matching Summary

The Core Agent answers and directs phone calls, creates restaurant and spa reservations, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Skills & Requirements

Must-have

  • Answering phone inquiries
  • Handling guest interactions
  • Operating telephone system
  • Monitoring fire control panel
  • Communicating guest orders

Nice-to-have

  • Genuine customer service passion
  • Courteous and professional manner
  • Accommodating special requests
  • Team player
  • Luxury with genuine heart

Key Requirements

  • Ability to read, write and speak English

Work Rights

Not specified

Tailored Resume

Cover Letter