Frontline support for pension plan administration software
Root cause analysis
Manage service requests
Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software
Job Summary
Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software.
Contribute to root cause analysis related to requests for changes to software or internal processes.
Perform unit testing and validate regression testing results related to software updates.
Matching Summary
Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software.
Skills & Requirements
Must-have
Frontline support for pension plan administration software
Root cause analysis
Manage service requests
Perform testing
Adherence to SLAs
Nice-to-have
Team spirit
Attention to detail
Initiative
Organizational skills
Key Requirements
2 years of experience in pension administration
University degree in computer science, mathematics or related discipline
Excellent written and oral communication in English