Service Manager

BlueCare

Cairns, Queensland, Australia
Base: $110k + super; bonus/equity: not specified; ...
Manage operational and business administration functions
Provide professional leadership to crisis support employees
Identify and inform management of current or potential risks
This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees

Job Summary

  • This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees.
  • The position requires maintaining a proactive focus on service recruitment, utilizing data to inform planning, and ensuring safety for clients and employees through risk management.
  • Candidates benefit from NFP salary packaging up to $15,900 plus meal entertainment allowances, flexible work arrangements, and comprehensive parental leave policies.

Matching Summary

This role involves leading the operational and business administration function of the Lifeline Crisis Support service while providing professional leadership to employees.

Salary

Base: $110k + Super; Bonus/Equity: Not specified; Benefits: NFP salary packaging up to $15,900 + $2,650 for meals & entertainment

Skills & Requirements

Must-have

  • Manage operational and business administration functions
  • Provide professional leadership to Crisis Support employees
  • Identify and inform management of current or potential risks
  • Coordinate recruitment of volunteer crisis supporters
  • Maintain proactive focus on service recruitment

Nice-to-have

  • Experience working in crisis support environments
  • Strong engagement with help seekers accessing Lifeline service
  • Commitment to diversity and inclusive team culture
  • Passion for making a meaningful difference in people's lives

Key Requirements

  • Tertiary Qualification in Social Work, Psychology, or Social Science
  • Current drivers licence
  • Positive Blue Card
  • Willingness to undergo a Criminal History check
  • Experience working in crisis support

Work Rights

Not specified

Tailored Resume

Cover Letter