Clinical Service Specialist

Johnson & Johnson Innovative Medicine

Irvine, California, United States
Base: $66,000.00 - $106,260.00; bonus/equity: not ...
On-site
Provide clinical products and technical assistance
Handle customer technical inquiries and complaints
Troubleshoot and diagnose technical difficulties
Johnson & Johnson is seeking a Clinical Service Specialist in Irvine, California, to provide technical support for their medical device products, particularly in the field of electrophysiology. The role involves customer interaction, troubleshooting technical issues, and mentoring customer service representatives, with a focus on ensuring customer satisfaction and supporting product launches

Job Summary

  • The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including Biosense Webster Inc., handling customer technical inquiries and complaints.
  • This role involves providing expert clinical product and technical assistance to customers, troubleshooting technical difficulties, and supporting new product releases.
  • The position requires a Bachelor’s Degree in a STEM-related field or equivalent experience, with a strong preference for Electrophysiology/Catheter Lab experience.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Clinical Service Specialist in Irvine, California, to provide technical support for their medical device products, particularly in the field of electrophysiology. The role involves customer interaction, troubleshooting technical issues, and mentoring customer service representatives, with a focus on ensuring customer satisfaction and supporting product launches.

Salary

Base: $66,000.00 - $106,260.00; Bonus/Equity: Not specified; Benefits: Eligible for pension, 401(k), long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, bereavement leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Provide clinical products and technical assistance
  • Handle customer technical inquiries and complaints
  • Troubleshoot and diagnose technical difficulties
  • Maintain advanced clinical knowledge of cardiac ablation

Nice-to-have

  • Customer centric approach
  • Effective communicator at all levels
  • Problem solver in high-pressure environments

Key Requirements

  • Bachelor’s Degree in STEM or 4 years of relevant work/military experience
  • Minimum of 4+ years of clinical or technical work experience
  • Experience working with highly complex technical systems
  • Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience strongly preferred
  • CEPS (IBHRE), RCES/RCIS certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter