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CIBC Capital Markets is seeking a Customer Service Representative in Richmond, QC, to provide front-line support to clients regarding their banking needs. The role emphasizes relationship-building, problem-solving, and leveraging technology to enhance the customer experience.
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Job Summary
The role involves helping clients manage their accounts and reach their financial goals through personalized banking support.
Employees are expected to prioritize the client experience by listening actively and taking ownership of resolving issues.
CIBC offers a competitive salary, pension plan, employee share purchase plan, and a dedicated paid day off for growth.
Matching Summary
Match Score: 75
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CIBC Capital Markets is seeking a Customer Service Representative in Richmond, QC, to provide front-line support to clients regarding their banking needs. The role emphasizes relationship-building, problem-solving, and leveraging technology to enhance the customer experience.
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Salary
Competitive salary; Incentive pay available; Benefits include pension and share purchase plan
Skills & Requirements
Must-have
Frontline customer support in banking
Knowledge of financial products and services
Availability for evenings and weekends
Willingness to work at multiple branches
Digital literacy for mobile banking apps
Nice-to-have
Strong interpersonal communication skills
Empathy and client-focused mindset
Proactive problem-solving attitude
Commitment to continuous learning
Ability to build diverse professional networks
Key Requirements
Legal eligibility to work in Canada
Full-time availability including evenings and weekends