Customer Service Associate Ii

National General Holdings Corp

Multiple Locations
$19ph
On-site
Answering high volume inbound calls
Property insurance inquiries
De-escalate calls and process complaints
National General Holdings Corp is seeking a Customer Service Associate II to handle high-volume inbound calls related to property insurance. The role involves providing effective customer service, processing complaints, and disbursing premiums, with a focus on ensuring customer satisfaction

Job Summary

  • The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance.
  • Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls and process complaints and handle disbursement of premiums.
  • National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.

Matching Summary

Match Score: 75

National General Holdings Corp is seeking a Customer Service Associate II to handle high-volume inbound calls related to property insurance. The role involves providing effective customer service, processing complaints, and disbursing premiums, with a focus on ensuring customer satisfaction.

Salary

$19/hr

Skills & Requirements

Must-have

  • Answering high volume inbound calls
  • Property insurance inquiries
  • De-escalate calls and process complaints
  • Disbursement of premiums

Nice-to-have

  • Cross-train for borrower follow-ups
  • Assist with help desk questions
  • Maintain availability and schedule adherence

Key Requirements

  • High School Diploma or GED (Preferred)
  • 0-2 years experience (Preferred)
  • Authorization to work in the United States

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter