We are seeking a (Senior) Experience Architect with a passion for designing impactful service and product experiences, solving complex problems, and driving innovation at scale
Job Summary
We are seeking a (Senior) Experience Architect with a passion for designing impactful service and product experiences, solving complex problems, and driving innovation at scale.
This role requires strong executive communication skills, a proven track record in experience design and delivery, and thought leadership in the transformation space.
Why Join Salesforce Professional Services? Opportunity to shape world-class experiences for global brands. A collaborative, innovative, and high-performance culture.
Matching Summary
We are seeking a (Senior) Experience Architect with a passion for designing impactful service and product experiences, solving complex problems, and driving innovation at scale.
Skills & Requirements
Must-have
human-centered design
AI and Agentforce capabilities
executive communication skills
experience design and delivery
design systems within Salesforce
Figma prototyping
Nice-to-have
consulting environment experience
hypothesis-led problem solving
emerging technologies
enterprise-scale transformation
design thinking
agile methodologies
Key Requirements
10+ years experience in service design, product design, customer experience strategy, or experience architecture
5+ years consulting experience
strong executive presence
excellent communication and presentation skills
proven expertise in problem solving, facilitation, and driving alignment
affinity for technology and understanding of digital platforms
experience with design systems and Salesforce-specific UI design and prototyping