Resident Relations Manager

Apartment Income REIT Corp

Atlanta, GA, United States
Base: $25.00 - $28.00 ph; bonus/equity: monthly le...
On-site
Resident retention and experience
Manage resident lease renewal process
Respond to resident complaints
The Resident Relations Manager will focus on resident retention and experience, managing the entire resident renewal process to maximize renewals

Job Summary

  • The Resident Relations Manager will focus on resident retention and experience, managing the entire resident renewal process to maximize renewals.
  • AIR offers attractive compensation packages including a base pay rate of $25.00 - $28.00 per hour plus monthly lease renewal commissions, a 25% rent discount, and potential for extended time off.
  • Responsibilities include responding to resident complaints, supporting move-outs, managing lease renewals, assisting with rent payments, and coordinating resident functions.

Matching Summary

The Resident Relations Manager will focus on resident retention and experience, managing the entire resident renewal process to maximize renewals.

Salary

Base: $25.00 - $28.00 per hour; Bonus/Equity: Monthly Lease Renewal Commissions; Benefits: 25% Rent Discount, Medical, dental, vision, life insurance, HSA/FSA, disability, 401(k) with 6% match, paid parental leave, tuition assistance, commuter benefits, pet insurance

Skills & Requirements

Must-have

  • resident retention and experience
  • manage resident lease renewal process
  • respond to resident complaints
  • support resident move-out process
  • exceptional customer service

Nice-to-have

  • goal-driven and adaptable
  • nimble problem-solver
  • collaborative team player

Key Requirements

  • 2 years customer service experience
  • flexible schedule availability
  • reliable transportation
  • proficient in English

Work Rights

Not specified

Tailored Resume

Cover Letter