Tier 2 And Tier 3 Desktop Support Engineer (bigfix And Intune)
Leidos
Bethesda, MD, US
Base: $52,000.00 - $94,000.00; bonus/equity: not s...
Onsite
Windows 11 desktop operating systems
Microsoft 365 application support
Windows infrastructure/networking concepts
Leidos is seeking a Tier 2 and Tier 3 Desktop Support Engineer for onsite support in Bethesda, MD. The role involves troubleshooting and maintaining desktop systems in a secure Windows environment, requiring strong technical skills and customer service orientation
Job Summary
This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service.
Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.
Support workstation security configurations , including encryption, antivirus, firewall settings, and patching.
Matching Summary
Match Score: 85
Leidos is seeking a Tier 2 and Tier 3 Desktop Support Engineer for onsite support in Bethesda, MD. The role involves troubleshooting and maintaining desktop systems in a secure Windows environment, requiring strong technical skills and customer service orientation.
Salary
Base: $52,000.00 - $94,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Windows 11 desktop operating systems
Microsoft 365 application support
Windows infrastructure/networking concepts
endpoint security fundamentals
Intune and BigFix
customer service
Nice-to-have
macOS support
mobile device management (MDM)
Windows Server environments
Federal or NIH/HHS environments
Key Requirements
A.A. in Computer Science or related field with 4 years of relevant experience OR B.S. in Computer Science or related field with 2 years of relevant experience
4 years of experience providing desktop or technical support
Minimum 1+ years of working knowledge of Intune and BigFix