Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
Sql and python data analysis skills
Distributed systems troubleshooting
Workday is seeking a Manager for its Technical Support Engineering team focused on its Analytics Platform. The role requires strong leadership, technical expertise in analytics, and a commitment to customer satisfaction in a fully remote work environment

Job Summary

  • This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
  • The position requires deep technical expertise in Workday Analytics tools including Report Writer, Prism, and People Analytics.
  • Candidates must balance people leadership with technical execution while participating in a 24x7 on-call rotation.

Matching Summary

Match Score: 85

Workday is seeking a Manager for its Technical Support Engineering team focused on its Analytics Platform. The role requires strong leadership, technical expertise in analytics, and a commitment to customer satisfaction in a fully remote work environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • SQL and Python data analysis skills
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Global team leadership experience

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Experience with Jupyter Notebooks
  • Background in financial data structures
  • Strong customer success partnership

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years in technical support or analytics
  • 2+ years leading technical teams

Work Rights

Not specified

Tailored Resume

Cover Letter