Debug web technologies including json xml apis sql
Manage escalated tickets within slas
Marsh is seeking a Principal Engineer for IT Product Support, responsible for analyzing support tickets, providing technical solutions, and coordinating with various teams to enhance application performance. The ideal candidate will have a strong background in web technologies, excellent communication skills, and the ability to work in a hybrid environment
Job Summary
The role involves analyzing support tickets, coordinating with internal teams, and providing technical solutions for complex applications.
Candidates must possess excellent debugging skills to reproduce bugs and identify root causes while managing service level agreements.
Marsh is a global leader in risk and reinsurance seeking a Principal Engineer to join their diverse and inclusive hybrid work environment.
Matching Summary
Match Score: 85
Marsh is seeking a Principal Engineer for IT Product Support, responsible for analyzing support tickets, providing technical solutions, and coordinating with various teams to enhance application performance. The ideal candidate will have a strong background in web technologies, excellent communication skills, and the ability to work in a hybrid environment.
Skills & Requirements
Must-have
Analyze support tickets and coordinate teams
Debug web technologies including JSON XML APIs SQL
Manage escalated tickets within SLAs
Work flexible off-hours and weekend schedules
Experience with Agile and Lean methodologies
Nice-to-have
Python programming knowledge
Australia Superannuation domain expertise
ITIL certification for incident management
Sales Force Marketing Cloud experience
Self-starter with strong organizational skills
Key Requirements
Minimum 3 years of experience
Experience working in offshore-onsite delivery teams