Base: $95,000 to $120,000; bonus/equity: not speci...
On-site
Customer service for exchange members
Monitor and troubleshoot exchange
Identify and mitigate operational risks
The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions
Job Summary
The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions.
The team identifies and mitigates operational risks and attends to members' requests, requiring clear and consistent communication across many different internal and external departments.
MEMX offers competitive employee benefits and perks, including Work From Home, Health Care Plan, Retirement Plan, Unlimited Paid Time Off, and Generous Paid Family Leave.
Matching Summary
The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions.
Salary
Base: $95,000 to $120,000; Bonus/Equity: Not specified; Benefits: Competitive employee benefits and perks
Skills & Requirements
Must-have
Customer service for exchange members
Monitor and troubleshoot exchange
Identify and mitigate operational risks
Support FIX and SBE Protocols
Real-time monitoring for issue resolution
Work U.S. holidays
Nice-to-have
Clear and consistent communication
Desire to learn new things
Flexibility in a changing environment
Work independently
Key Requirements
3 to 5 years trade desk or operations desk experience