Customer Experience Associate (cantonese)

IG Group

Raffles Place, Singapore
3d onsite
Cantonese language fluency
Financial product knowledge
Customer support experience
You will provide phone and digital support on a full spectrum of financial products and champion the customer across a wide range of queries and cross-selling of our products and platforms

Job Summary

  • You will provide phone and digital support on a full spectrum of financial products and champion the customer across a wide range of queries and cross-selling of our products and platforms.
  • This role offers personalized one-on-one training, a strong understanding of various financial instruments, and continued training in financial dealing to provide trade execution services.
  • The company believes that diversity is vital to success, fueling creativity, driving innovation, and setting them up for global success.

Matching Summary

You will provide phone and digital support on a full spectrum of financial products and champion the customer across a wide range of queries and cross-selling of our products and platforms.

Skills & Requirements

Must-have

  • Cantonese language fluency
  • Financial product knowledge
  • Customer support experience
  • Platform technical support
  • Trade execution services

Nice-to-have

  • Creative problem solver
  • Hungry to improve user experience
  • Impatient about driving change
  • Interest in financial markets
  • Works in a hybrid model

Key Requirements

  • Degree-level education, finance-related preferred
  • 6-18 months customer facing experience
  • Fluency in English, Mandarin and Cantonese

Work Rights

Not specified

Tailored Resume

Cover Letter