Client Experience Coordinator

JLL

London, GBR
5-star client service delivery
Proactive service to foster engagement
Experience curation and community building
Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions

Job Summary

  • Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.
  • This role combines workplace experience curation with high-touch client service, serving as the primary point of contact for all client interactions, vendor management, event coordination, and employee engagement initiatives.
  • This role offers the opportunity to be at the forefront of workplace experience delivery, working in a dynamic environment where excellence is the standard, client satisfaction is paramount, and creating memorable experiences is the daily mission.

Matching Summary

Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.

Skills & Requirements

Must-have

  • 5-star client service delivery
  • proactive service to foster engagement
  • experience curation and community building
  • event and meeting coordination
  • vendor and supplier management
  • health, safety, and compliance

Nice-to-have

  • passionate about people and experiences
  • anticipatory service mindset
  • flexible and proactive in fast-paced environments
  • strong team player
  • professional discretion and confidentiality

Key Requirements

  • Minimum 3 years hospitality/co-working experience
  • Previous events experience strongly preferred
  • Exceptional customer service skills
  • Proficient in Microsoft Office Suite
  • Fluent in English language – written and oral

Work Rights

Not specified

Tailored Resume

Cover Letter