Manager, Apac Order Management

Genesys

Manila, Philippines
**
Order processing and billing accuracy
Strategic initiatives for order management
Root cause analysis and continuous improvement
** Genesys is seeking a Manager for APAC Order Management based in Manila, Philippines. The ideal candidate will lead a regional team, ensuring operational excellence in order processing and billing while identifying opportunities for improvement and automation. **

Job Summary

  • The Manager, APAC Order Management will lead and develop a team of regional Order Management analysts across our APAC region.
  • This role will oversee day-to-day order management activities while driving root cause analysis, automation, and continuous improvement initiatives.
  • The position reports to the Sr. Director, Order Management and requires strong analytical, strategic thinking, and transformation leadership capabilities.

Matching Summary

Match Score: 75

** Genesys is seeking a Manager for APAC Order Management based in Manila, Philippines. The ideal candidate will lead a regional team, ensuring operational excellence in order processing and billing while identifying opportunities for improvement and automation. **

Skills & Requirements

Must-have

  • Order processing and billing accuracy
  • Strategic initiatives for order management
  • Root cause analysis and continuous improvement
  • Leverage RPA and AI for automation
  • Global order management processes
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Empathetic and collaborative team culture
  • Data-driven decision making
  • High emotional intelligence
  • Adaptable and analytical leadership

Key Requirements

  • Bachelor's degree in Accounting, Finance, or equivalent
  • Minimum 8 years of experience in Order-to-Cash (OTC)
  • Experience in a global SaaS organization
  • Experience with Salesforce, Zuora, and Workday preferred
  • Experience identifying and implementing automation opportunities

Work Rights

Not specified

Tailored Resume

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