Front Office Manager

Fairmont Hotels & Resorts

Marrakesh, Morocco
On-site
2 years front office management experience
5 years hotel management experience
Fluent in french and english
Fairmont Hotels & Resorts is seeking a Front Office Manager for its luxury property in Marrakesh, Morocco. The role involves overseeing the reception, concierge, and guest relations departments, ensuring high service standards, and managing operational efficiencies

Job Summary

  • Lead the reception, concierge, and guest relations departments while ensuring exceptional service standards are met.
  • Maximize room revenue by actively participating in yield management meetings and implementing agreed-upon strategies.
  • Join a dynamic team within a global network of 90 exceptional properties offering exclusive employee benefits like upgrades and discounted stays.

Matching Summary

Match Score: 85

Fairmont Hotels & Resorts is seeking a Front Office Manager for its luxury property in Marrakesh, Morocco. The role involves overseeing the reception, concierge, and guest relations departments, ensuring high service standards, and managing operational efficiencies.

Skills & Requirements

Must-have

  • 2 years Front Office management experience
  • 5 years hotel management experience
  • Fluent in French and English
  • Opera PMS system proficiency
  • Fire safety leadership and training

Nice-to-have

  • Arabic language skills
  • Third language knowledge
  • Microsoft Windows application skills
  • LQA standards expertise
  • TAS recruitment system usage

Key Requirements

  • University degree in related discipline
  • Minimum 2 years Front Office director experience
  • Minimum 5 years general hotel management experience
  • Professional presentation required

Work Rights

Not specified

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