Customer Care Specialist - Fluent In English/spanish

The Health Insurance Store

Kissimmee, FL, US
Not specified
Fluent english and spanish
Operate telephone switchboard
Greet visitors and direct them
The Health Insurance Store is seeking a bilingual Customer Care Specialist in Kissimmee, FL, to manage administrative tasks and provide exceptional customer service. The ideal candidate will have at least two years of relevant experience and strong communication skills in both English and Spanish

Job Summary

  • The Customer Experience Coordinator I performs routine clerical, secretarial and administrative work in answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
  • Responsibilities include operating the telephone switchboard, greeting visitors, maintaining the reception area, scheduling appointments, resolving complaints, and performing administrative support tasks such as proofreading and transcribing information.
  • Benefits include Medical/Dental/Vision Insurance, 401(k) Retirement Plan, Paid Holidays, PTO, Community Service PTO, FSA/HSA, and Life Insurance.

Matching Summary

Match Score: 85

The Health Insurance Store is seeking a bilingual Customer Care Specialist in Kissimmee, FL, to manage administrative tasks and provide exceptional customer service. The ideal candidate will have at least two years of relevant experience and strong communication skills in both English and Spanish.

Skills & Requirements

Must-have

  • Fluent English and Spanish
  • Operate telephone switchboard
  • Greet visitors and direct them
  • Maintain reception area cleanliness
  • Resolve customer complaints professionally
  • Log, scan, and file applications

Nice-to-have

  • Lifetime of experience in health insurance
  • Personalized services beyond open enrollment
  • Family-like environment
  • Rewarding and cutting edge career

Key Requirements

  • High School diploma or equivalent
  • At least 2 years administrative/clerical experience
  • Ability to handle multiple tasks
  • Ability to hear and communicate
  • Proficiency in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter