Handles telephone calls providing outstanding customer service using English and Spanish languages
Job Summary
Handles telephone calls providing outstanding customer service using English and Spanish languages.
Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
Handles telephone calls providing outstanding customer service using English and Spanish languages.
Skills & Requirements
Must-have
Bilingual English and Spanish
Telephone customer service
Bank product knowledge
Data entry skills
Basic computer skills
Nice-to-have
Problem solving skills
Suggest process improvements
Educate self-service channels
Key Requirements
High school education or equivalent
Fluent in English and Spanish languages
Previous customer service or call center experience preferred