Issue Management Sr. Manager

Citigroup

Heredia, Heredia, Costa Rica
**
6-10 years operational risk experience
Financial services industry background
Control lifecycle management expertise
** The Issue Management Sr. Manager position at Citigroup in Heredia, Costa Rica, focuses on overseeing issue management, compliance, and process improvement within the financial services industry. The role requires extensive experience in operational risk management and involves collaboration with various stakeholders to ensure effective issue resolution and adherence to regulatory standards. **

Job Summary

  • This role is accountable for managing a team responsible for coordinating and comprehensively managing issues with key stakeholders to ensure Citi maintains compliance.
  • The position requires leading cross-functional projects to investigate control gaps, develop corrective action plans, and provide robust challenge to enable sustainable solutions.
  • Candidates will utilize analytics to assess issue remediation trends, identify key risks, and partner with internal audit and senior management to drive issue resolution.

Matching Summary

Match Score: 75

** The Issue Management Sr. Manager position at Citigroup in Heredia, Costa Rica, focuses on overseeing issue management, compliance, and process improvement within the financial services industry. The role requires extensive experience in operational risk management and involves collaboration with various stakeholders to ensure effective issue resolution and adherence to regulatory standards. **

Skills & Requirements

Must-have

  • 6-10 years operational risk experience
  • Financial services industry background
  • Control lifecycle management expertise
  • Root cause analysis and remediation
  • Stakeholder engagement and challenge
  • Regulatory compliance knowledge

Nice-to-have

  • Advanced analytics for risk trends
  • Cross-functional project leadership
  • Continuous improvement mindset
  • Senior management communication skills
  • Ethical judgment in decision making

Key Requirements

  • Bachelor's degree required, Master's preferred
  • Minimum 6-10 years in operational risk or compliance
  • Proven experience in financial services control functions
  • Strong proficiency in Microsoft Office suite

Work Rights

Not specified

Tailored Resume

Cover Letter