Reservations Team Leader

Hotel Chadstone Melbourne MGallery

Phu Quoc, Vietnam
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Reservations operations supervision
Service standards maintenance
Revenue maximization
** Rixos Phu Quoc is seeking a Reservations Team Leader to oversee the operations of the Reservations Department in a luxury beachfront resort in Vietnam. The ideal candidate will have experience in a similar role within a 5-star hotel environment and a strong focus on guest satisfaction and team leadership. **

Job Summary

  • The Reservations Team Leader will oversee daily operations of the Reservations Department, ensuring efficient handling and high service standards.
  • This role involves leading and coaching the reservations team to maximize revenue opportunities and deliver exceptional guest experiences.
  • The position requires ensuring compliance with company policies and contributing to continuous improvement initiatives and guest satisfaction programs.

Matching Summary

Match Score: 75

** Rixos Phu Quoc is seeking a Reservations Team Leader to oversee the operations of the Reservations Department in a luxury beachfront resort in Vietnam. The ideal candidate will have experience in a similar role within a 5-star hotel environment and a strong focus on guest satisfaction and team leadership. **

Skills & Requirements

Must-have

  • Reservations Operations supervision
  • service standards maintenance
  • revenue maximization
  • guest experience delivery
  • ISO Integrated Management Systems compliance

Nice-to-have

  • proactive leader
  • fast-paced environment
  • collaboration and guest satisfaction
  • continuous improvement commitment

Key Requirements

  • Minimum 1 year experience
  • 5-star hotel environment experience
  • University degree preferred
  • Strong English communication skills
  • Proficient in reservation platforms

Work Rights

Not specified

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