Service Experience Lead

Assurant Services Australia Pty Limited

Mumbai, India
Adjudicate claims with defect details
Verify claim validity and settlements
Ensure service partners meet slas
This position is responsible for the delivery of exceptional customer service through claims review as per SLA

Job Summary

  • This position is responsible for the delivery of exceptional customer service through claims review as per SLA.
  • The role requires adjudicating each claim with available details of defects and estimates while ensuring settlements follow company practices.
  • Candidates must ensure service partners work as per agreed SLAs to meet service standards and create monthly claims reports.

Matching Summary

This position is responsible for the delivery of exceptional customer service through claims review as per SLA.

Skills & Requirements

Must-have

  • Adjudicate claims with defect details
  • Verify claim validity and settlements
  • Ensure service partners meet SLAs
  • Create monthly claims reports
  • Develop claim cost reduction plans

Nice-to-have

  • Strong learning agility for new systems
  • Demonstrate flexibility and enthusiasm
  • Maintain high customer service standards

Key Requirements

  • Graduate in any stream
  • Minimum 5 years of experience in Service Operations

Work Rights

Not specified

Tailored Resume

Cover Letter