Crew Lead Inlife

Commonwealth Bank

Sydney CBD Area, Australia
Hybrid
Leading large cross-functional teams
Product and delivery leadership
Customer empathy and digital platforms
Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians

Job Summary

  • Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.
  • As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
  • You’ll sit at the intersection of customer empathy, complex regulation, and modern digital platforms, leading teams that balance real human outcomes with serious technical and risk accountability.

Matching Summary

Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.

Skills & Requirements

Must-have

  • leading large cross-functional teams
  • product and delivery leadership
  • customer empathy and digital platforms
  • regulatory and compliance obligations
  • balancing human outcomes and risk

Nice-to-have

  • reimagining home loans
  • outcome-driven culture
  • building something customers rely on

Key Requirements

  • Proven experience leading large teams
  • Strong product and delivery leadership
  • Comfort in complex regulated environments
  • Balance customer outcomes with commercial risk
  • Excellent stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter