Customer Care Associate

Carrier

Base: $64,500.00 - $129,500.00 annually; bonus/equ...
Not specified
2+ years hvac or plumbing experience
Strong written and verbal communication skills
Ability to work in team-oriented environment
Carrier is seeking a Customer Care Associate to enhance customer satisfaction and retention by building long-term relationships with clients. The ideal candidate will have experience in HVAC or related fields and possess strong communication skills to effectively liaise between customers and internal teams

Job Summary

  • The Customer Care Advocate strives for 100% customer retention by meeting with customers to ensure alignment between needs and service agreement deliverables.
  • This role serves as the primary point of contact for all customer issues, coordinating efforts between sales and operations teams to resolve problems effectively.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

Match Score: 85

Carrier is seeking a Customer Care Associate to enhance customer satisfaction and retention by building long-term relationships with clients. The ideal candidate will have experience in HVAC or related fields and possess strong communication skills to effectively liaise between customers and internal teams.

Salary

Base: $64,500.00 - $129,500.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health care, retirement, paid time off, tuition assistance

Skills & Requirements

Must-have

  • 2+ years HVAC or plumbing experience
  • Strong written and verbal communication skills
  • Ability to work in team-oriented environment

Nice-to-have

  • Bachelor's degree in related field
  • Experience with Microsoft based computer software
  • Goal-orientated with strong time management

Key Requirements

  • High School Diploma or GED
  • 2+ years of experience within HVAC, plumbing, electrical, or building maintenance
  • Knowledge of industry market and key participants

Work Rights

Not specified

Tailored Resume

Cover Letter