Airfreight Import Team Lead / Manager

TALENT TRADER GROUP PTE. LTD.

Singapore, Singapore
Supervisory experience in airfreight import
End-to-end import process management
Customs compliance and documentation expertise
The role involves leading the Airfreight Import Customer Service team to ensure end-to-end import processes are executed smoothly

Job Summary

  • The role involves leading the Airfreight Import Customer Service team to ensure end-to-end import processes are executed smoothly.
  • Candidates will be responsible for overseeing daily operations including documentation, carrier coordination, customs compliance, and billing.
  • The position requires monitoring service performance against SLAs and managing complex customer escalations while collaborating with internal teams.

Matching Summary

Match Score: 85

The role involves leading the Airfreight Import Customer Service team to ensure end-to-end import processes are executed smoothly.

Skills & Requirements

Must-have

  • Supervisory experience in airfreight import
  • End-to-end import process management
  • Customs compliance and documentation expertise
  • SLA and KPI performance monitoring
  • Complex customer escalation handling

Nice-to-have

  • Hands-on CargoWise system experience
  • Continuous process improvement initiatives
  • Strong leadership and communication skills
  • Collaboration with internal operations teams

Key Requirements

  • Supervisory or senior-level experience in airfreight import
  • Strong understanding of airfreight workflows and customs requirements
  • Good leadership, communication, and problem-solving skills

Work Rights

Not specified

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