Senior Technical Support Engineer

Armis Security

San José, Costa Rica
Hybrid (2+ days a week in office)
2-4 years similar role experience
Cyber security industry experience
Enterprise customer account support
Armis Security is seeking a Senior Technical Support Engineer to provide second-level support for their cybersecurity products, focusing on US-based customers. The ideal candidate will have 2-4 years of experience in cybersecurity, particularly in network or application security, and possess strong technical skills, particularly with Linux, TCP/IP, and scripting

Job Summary

  • Armis protects the entire attack surface and manages cyber risk exposure in real time for organizations ranging from Fortune 100 to national governments.
  • The Technical Support Engineer will provide second-level support focusing on US-based customers, taking ownership of cases to resolve pressing technical security issues.
  • The company offers comprehensive health benefits, discretionary time off, paid holidays including monthly 'me' days, and a highly inclusive workplace culture.

Matching Summary

Match Score: 85

Armis Security is seeking a Senior Technical Support Engineer to provide second-level support for their cybersecurity products, focusing on US-based customers. The ideal candidate will have 2-4 years of experience in cybersecurity, particularly in network or application security, and possess strong technical skills, particularly with Linux, TCP/IP, and scripting.

Skills & Requirements

Must-have

  • 2-4 years similar role experience
  • Cyber security industry experience
  • Enterprise customer account support
  • TCP/IP and application layer knowledge
  • Linux-based product support
  • SQL query composition

Nice-to-have

  • Docker and Kubernetes environment experience
  • Scripting languages like Bash or Python
  • ServiceNow platform experience
  • BS degree in Computer Science
  • Excellent communication skills
  • Innovative problem-solving approach

Key Requirements

  • 2-4 years experience in similar role
  • Industry experience in Cyber Security required
  • Experience with enterprise customer accounts required
  • BS degree in CS preferred
  • Experience with ServiceNow bonus

Work Rights

Not specified

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