Apac Technical Support Leader

GE Vernova

Multiple Locations
Fully remote
Regional technical support leadership
Technical escalation management
Root cause analysis
Lead the APAC Technical Support team in delivering real-time support and managing technical escalations to ensure timely resolution

Job Summary

  • Lead the APAC Technical Support team in delivering real-time support and managing technical escalations to ensure timely resolution.
  • Drive standardization of troubleshooting guides, tools, and processes across APAC while building and expanding the knowledge base.
  • Lead, coach, and develop a diverse regional Technical Support team, implementing structured training and mentoring programs.

Matching Summary

Lead the APAC Technical Support team in delivering real-time support and managing technical escalations to ensure timely resolution.

Skills & Requirements

Must-have

  • Regional technical support leadership
  • Technical escalation management
  • Root cause analysis
  • Standardization of troubleshooting guides
  • Customer and field engagement
  • Digital tools and remote diagnostics

Nice-to-have

  • Innovation and Lean principles
  • Cross-cultural stakeholder management
  • Data-driven improvement mindset
  • Trusted technical partner

Key Requirements

  • Bachelor's or Master's degree in engineering
  • 12+ years in technical services or field engineering
  • Proven track record managing regional teams
  • Expertise in failure analysis and troubleshooting
  • Familiarity with GE Vernova systems preferred
  • Willingness to travel regionally (30-40%)

Work Rights

Not specified

Tailored Resume

Cover Letter