Deputy Manager, Future Students Experience

Australian National University

Canberra, ACT, Australia
Base: $121,359 - $129,772 py; bonus/equity: not sp...
On-site
Frontline engagement services
Enquiry management
Student ambassador program
This role is responsible for ensuring a high-quality, consistent and responsive experience across all prospective student touchpoints, including inbound enquiries, events and outreach activities

Job Summary

  • This role is responsible for ensuring a high-quality, consistent and responsive experience across all prospective student touchpoints, including inbound enquiries, events and outreach activities.
  • The role also manages the University’s student ambassador program, including recruitment, training, workforce planning and ongoing performance management.
  • Working closely with the Manager, Future Students, the Deputy Manager supports the implementation of student recruitment strategies through strong operational delivery.

Matching Summary

This role is responsible for ensuring a high-quality, consistent and responsive experience across all prospective student touchpoints, including inbound enquiries, events and outreach activities.

Salary

Base: $121,359 - $129,772 per annum; Bonus/Equity: Not specified; Benefits: 17% superannuation

Skills & Requirements

Must-have

  • Frontline engagement services
  • Enquiry management
  • Student ambassador program
  • High-quality, consistent, responsive experience
  • Operational delivery
  • Data and insights for improvement

Nice-to-have

  • Strong interpersonal and communication skills
  • Build positive relationships
  • Engaging experiences for prospective students
  • Higher education experience
  • Student recruitment experience
  • Enquiry management experience

Key Requirements

  • Proven ability to manage frontline teams
  • Proven ability to manage large casual workforces
  • Experience in workforce planning
  • Experience in rostering
  • Experience in process improvement
  • Must have rights to live and work in Australia

Work Rights

Must have rights to live and work in Australia

Tailored Resume

Cover Letter