Nam Customer Experience Training Leader

HITACHI ENERGY USA INC

Remote, United States
Fully remote
Lead needs assessments
Manage training deployments
Coach instructional designers
Shape how teams learn, grow, and deliver exceptional customer value by coordinating, optimizing, and deploying training programs across multiple Customer Experience functions

Job Summary

  • Shape how teams learn, grow, and deliver exceptional customer value by coordinating, optimizing, and deploying training programs across multiple Customer Experience functions.
  • Lead needs assessments, manage content development, and partner closely with HUB and BU leaders to ensure every program is aligned, effective, and easy to adopt.
  • Hitachi Energy offers a purpose-driven, inclusive environment focused on learning and innovation, with opportunities for mobility and development.

Matching Summary

Shape how teams learn, grow, and deliver exceptional customer value by coordinating, optimizing, and deploying training programs across multiple Customer Experience functions.

Skills & Requirements

Must-have

  • Lead needs assessments
  • Manage training deployments
  • Coach instructional designers
  • Develop training requirements
  • Drive continuous improvement

Nice-to-have

  • Inclusive learning environment
  • Collaborative culture
  • Purpose-driven organization

Key Requirements

  • Bachelor's degree in Education, Training, Organizational Development, Operations, or related field
  • 5+ years in T&D, L&D, or training program management
  • Experience leading LNAs/TNAs
  • Strong program/project management
  • Experience managing Instructional Designers or content teams

Work Rights

Not specified

Tailored Resume

Cover Letter