Job Summary

• The Senior Customer Support Associate is a trusted advisor for our customers and internal team members, responsible for supporting enterprise customers by providing a consultative approach to solve complex customer issues.
• You will provide quality support to customers through live chat, email, and video calls, acting as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with high-tiered clients.
• The Company offers Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget.

Matching Summary

Salary

Base: $65,000 - $81,000; Bonus/Equity: Incentive stock options; Benefits: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget.

Skills & Requirements

Key Requirements

• 2-3 years of customer support experience
• Outstanding communication skills
• Ability to collaborate cross-functionally
• Strength in multi-tasking, prioritization, attention to detail, and organization
• Aptitude for learning new products and technologies
• Excellent teammate
• Solid work ethic

Work Rights