Customer Success & Genai Enablement Lead

Shelf Engine

NYC Metro, USA
On-site
Genai solutions & success strategist
Post-sales execution
Genai platform enablement
You will play a pivotal role in enabling our customers to derive maximum business value from our GenAI-enablement platform - serving as a trusted advisor, value architect, and long-term success partner

Job Summary

  • You will play a pivotal role in enabling our customers to derive maximum business value from our GenAI-enablement platform - serving as a trusted advisor, value architect, and long-term success partner.
  • Act as the strategic advisor for GenAI adoption - guiding enterprise clients on real-world implementation of AI initiatives.
  • Own long-term post-go-live customer success, driving product adoption, satisfaction, and expansion.

Matching Summary

You will play a pivotal role in enabling our customers to derive maximum business value from our GenAI-enablement platform - serving as a trusted advisor, value architect, and long-term success partner.

Skills & Requirements

Must-have

  • GenAI Solutions & Success Strategist
  • post-sales execution
  • GenAI platform enablement
  • Generative AI trends
  • unstructured data pipelines

Nice-to-have

  • thrives in ambiguity
  • founder-like mentality
  • outcome-oriented
  • willing to outwork the average

Key Requirements

  • 4+ years in Customer Success, Solutions Consulting, or hybrid post-sales role
  • B2B SaaS company experience
  • startup or scale-up environments
  • Track record of driving expansion and retention
  • hands-on experience working with GenAI tools

Work Rights

Not specified

Tailored Resume

Cover Letter