Senior Associate Customer Success Manager - Paradox

stellen-gelsenkirchen.de

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support for software solutions
  • Customer satisfaction management
  • Product training and troubleshooting
  • Collaboration with internal teams

Nice-to-have

  • Strong written and verbal communication
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity in culture
  • Flexible work environment

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organization
  • Customer satisfaction management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter