Principal, Customer Success Manager

Workday

Fully remote with a flexible approach allowing for in-person collaboration at least 50% of the time each quarter.
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager who will play a pivotal role in establishing customer relationships and ensuring effective adoption of their products in India. The ideal candidate will have extensive experience in customer-facing services, project management, and a strong understanding of financial and human capital management systems

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager who will play a pivotal role in establishing customer relationships and ensuring effective adoption of their products in India. The ideal candidate will have extensive experience in customer-facing services, project management, and a strong understanding of financial and human capital management systems.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Resolve customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Experience with Workday/other HCM, Payroll, or Financials platform
  • Customer management in complex software or SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter