You will be responsible for owning and continuously improving ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services
Job Summary
You will be responsible for owning and continuously improving ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services.
Ensure service stability and adherence to SLAs/OLAs through operational controls, service reviews, and continuous improvement initiatives.
Act as the operational focal point between cloud teams, application owners, security/risk, and governance stakeholders.
Matching Summary
You will be responsible for owning and continuously improving ITIL practices for Incident Management, Change Management, and Problem Management for AWS-based services.