The Duty Manager position at Far East Organization involves overseeing daily operations within the Front Office and ensuring exceptional customer service in a hotel environment. The ideal candidate will have supervisory experience in the hotel industry, strong leadership skills, and a service-oriented mindset
Job Summary
This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments.
The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel while maximizing room utilization.
The incumbent must be willing to work rotating shifts, weekends, and public holidays while maintaining a positive corporate image to guests.
Matching Summary
Match Score: 85
The Duty Manager position at Far East Organization involves overseeing daily operations within the Front Office and ensuring exceptional customer service in a hotel environment. The ideal candidate will have supervisory experience in the hotel industry, strong leadership skills, and a service-oriented mindset.
Skills & Requirements
Must-have
2-3 years Front Office experience
Opera PMS proficiency required
Supervise reception and cashier sections
Handle guest complaints diplomatically
Manage room inventory and revenue
Conduct on-the-job training for staff
Nice-to-have
Leadership and service excellence certifications
Strong problem-solving skills
Professional appearance and demeanor
Experience with group allotments optimization
CERT training completion
Key Requirements
Minimum Diploma in Hospitality or Tourism
2-3 years supervisory experience in hotel industry