Customer Experience Representative, Concierge

Robinhood

Chicago, IL, US
Base: $34-$40 usd ph; bonus/equity: eligible for b...
On-site
3+ years brokerage experience
Finra series 7 and 63 licenses
Multi-leg options strategies proficiency
The role involves resolving complex issues for Robinhood's most active customers while proactively educating them on financial tools

Job Summary

  • The role involves resolving complex issues for Robinhood's most active customers while proactively educating them on financial tools.
  • Employees must demonstrate subject matter confidence across advanced brokerage products like multi-leg options, margin, crypto, and futures.
  • The company offers performance-driven compensation with equity ownership, 401(k) matching, and 100% paid health insurance for employees.

Matching Summary

The role involves resolving complex issues for Robinhood's most active customers while proactively educating them on financial tools.

Salary

Base: $34-$40 USD per hour; Bonus/Equity: Eligible for bonus opportunities and equity ownership; Benefits: 100% paid health insurance, 401(k) matching, lifestyle wallet

Skills & Requirements

Must-have

  • 3+ years brokerage experience
  • FINRA Series 7 and 63 licenses
  • Multi-leg options strategies proficiency
  • Margin trading and futures knowledge
  • Cryptocurrency product expertise

Nice-to-have

  • FINRA Series 3 and 66 licenses
  • Salesforce CRM tool proficiency
  • Empathetic communication style
  • Proactive customer engagement
  • Fast-paced environment adaptability

Key Requirements

  • 3+ years in licensed financial services
  • Required FINRA Series 7 license
  • Required FINRA Series 63 license
  • Preferred FINRA Series 3 license
  • Preferred FINRA Series 66 license

Work Rights

Not specified

Tailored Resume

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