Cust Care Sr Analyst

Nissanmaintenancejobs

São Paulo, SP, Brazil
Hybrid (4x1)
Sac team management
Operational handling with partner supplier
Budget control and update
Nissanmaintenancejobs is seeking a Senior Customer Care Analyst in São Paulo, Brazil, to oversee customer service operations, ensure quality management, and maintain effective communication with stakeholders. The ideal candidate should possess strong analytical skills, experience in customer care, and proficiency in various software tools

Job Summary

  • Responsible for managing critical channels like Reclame AQUI, Consumidor.gov.br, Social Media, and WhatsApp to ensure brand reputation and positive customer experience.
  • Oversee team performance, operational processes with partners, budget control, and payment execution for suppliers.
  • Participate in strategic alignment meetings and proactively identify opportunities for continuous improvement in customer experience.

Matching Summary

Match Score: 85

Nissanmaintenancejobs is seeking a Senior Customer Care Analyst in São Paulo, Brazil, to oversee customer service operations, ensure quality management, and maintain effective communication with stakeholders. The ideal candidate should possess strong analytical skills, experience in customer care, and proficiency in various software tools.

Skills & Requirements

Must-have

  • SAC team management
  • Operational handling with partner supplier
  • Budget control and update
  • Commercial agreement management
  • Critical channel management
  • Customer experience improvement

Nice-to-have

  • Proactive and analytical profile
  • Collaborative work style
  • Attention to detail

Key Requirements

  • Vasta experiência no setor de Customer Care
  • Graduação completa em Admnistração ou áreas correlatadas
  • Inglês – Intermediário

Work Rights

Not specified

Tailored Resume

Cover Letter