Client Success Specialist, Aladdin Client Experience, Associate

BlackRock UK

London, United Kingdom
4d onsite
Client-facing environment experience
Strong written and verbal communication skills
Servicenow platform proficiency
The role serves as the primary point of contact for clients via ServiceNow, email, and phone, ensuring timely resolution of inquiries

Job Summary

  • The role serves as the primary point of contact for clients via ServiceNow, email, and phone, ensuring timely resolution of inquiries.
  • BlackRock offers a hybrid work model requiring at least 4 days in the office per week to foster collaboration and apprenticeship.
  • Employees benefit from comprehensive healthcare, tuition reimbursement, flexible time off, and a strong retirement plan.

Matching Summary

The role serves as the primary point of contact for clients via ServiceNow, email, and phone, ensuring timely resolution of inquiries.

Skills & Requirements

Must-have

  • Client-facing environment experience
  • Strong written and verbal communication skills
  • ServiceNow platform proficiency
  • End-to-end inquiry ownership
  • Problem-solving in complex situations

Nice-to-have

  • Curiosity in finance and technology intersection
  • Eagerness to explore new technologies
  • Ability to work independently and in teams
  • Enthusiasm for learning in fast-paced environments
  • Empathy and professionalism in sensitive situations

Key Requirements

  • Previous client or customer-facing experience
  • Excellent organization and problem-solving capabilities
  • Attention to detail in analyzing situations

Work Rights

Not specified

Tailored Resume

Cover Letter