Customer Service Lead

Crittercarevet

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Professional client service
Team supervision
Operational support
** Crittercarevet is seeking a Customer Service Lead to oversee the reception team and enhance client interactions in a veterinary setting. The ideal candidate should possess strong leadership skills, a compassionate demeanor, and a solid background in customer service and veterinary practices. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • Recruit, onboard, and train new reception team members, providing mentorship, coaching, and performance feedback.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, and paid time off.

Matching Summary

Match Score: 75

** Crittercarevet is seeking a Customer Service Lead to oversee the reception team and enhance client interactions in a veterinary setting. The ideal candidate should possess strong leadership skills, a compassionate demeanor, and a solid background in customer service and veterinary practices. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • professional client service
  • team supervision
  • operational support
  • electronic medical records
  • scheduling systems

Nice-to-have

  • mentoring others
  • building client relationships
  • positive workplace culture
  • team development

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership or supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter