Manager, Customer Support

Fin

Chicago, Illinois, United States
Base: $109,000 - $130,000; bonus/equity: corporate...
On-site
4+ years customer support experience
3+ years people management experience
Saas or technology company background
Fin is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences using their high-performing AI Agent Fin

Job Summary

  • Fin is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences using their high-performing AI Agent Fin.
  • The role involves leading a high performing team of Technical Support Specialists and Engineers while managing all aspects of delivering an exceptional customer experience.
  • Employees receive competitive salary, meaningful equity, comprehensive medical coverage, flexible paid time off, and a hybrid work policy requiring three days in the office.

Matching Summary

Fin is an AI Customer Agent company on a mission to help businesses provide perfect customer experiences using their high-performing AI Agent Fin.

Salary

Base: $109,000 - $130,000; Bonus/Equity: Corporate bonus program or sales incentive target included in OTE plus RSUs; Benefits: Competitive salary, comprehensive medical/dental/vision, 401k match, flexible PTO

Skills & Requirements

Must-have

  • 4+ years customer support experience
  • 3+ years people management experience
  • SaaS or technology company background
  • Async communication skills
  • Data pattern recognition ability

Nice-to-have

  • Interest in AI and machine learning
  • Startup environment resilience
  • Strong writing and interpersonal skills
  • Experience with Intercom help desk
  • Optimism and creativity

Key Requirements

  • 4+ years in customer support/service capacity
  • Minimum 3 years direct team leadership experience
  • Proof of eligibility to work in the United States

Work Rights

Proof of eligibility to work in the United States required

Tailored Resume

Cover Letter