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Logicalis Singapore is seeking a Service Delivery Manager who will be responsible for achieving service-level agreements and enhancing customer satisfaction. The ideal candidate should possess strong technical skills, experience in IT service management, and a commitment to operational excellence.
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Job Summary
The role focuses on designing, supporting, and executing clients' digital transformation by uniting vision with technology expertise.
You will own the customer support process, drive quick resolution to issues, and maintain a competent team of problem solvers.
Success is measured by achieving committed SLAs, operational efficiency, and high customer satisfaction scores (CSAT/NPS).
Matching Summary
Match Score: 75
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Logicalis Singapore is seeking a Service Delivery Manager who will be responsible for achieving service-level agreements and enhancing customer satisfaction. The ideal candidate should possess strong technical skills, experience in IT service management, and a commitment to operational excellence.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Achieve committed SLAs and CSAT/NPS
Manage customer support case processes
Develop team of technical problem solvers
Maintain ISO or Service Desk certifications
Analyze support metrics and business impact
Own escalated support issues resolution
Nice-to-have
Obsessed with customer satisfaction quality
Independent self-motivated outcome driver
Collaborative team player synergy
Positive outlook under pressure
Strong data driven analytics mindset
Key Requirements
Bachelor's Degree in Engineering, Computer Science, or Business
ITIL Foundation v3, v4 or higher certification
5 years relevant industry experience delivering services
Experience with ITSM Platforms like ServiceNow or Remedy
Excellent verbal and written English communication skills