Service Technician - Metro Manila And Cebu (pooling)

KONE Bulgaria

Metro Manila, Philippines
Perform service operations on site
Ensure customer satisfaction
Maintain excellent customer relationships
Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication

Job Summary

  • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.
  • Accountable for the execution of the service visits respecting the schedule and time limit, the quality standards, the time allocation and the processes.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Matching Summary

Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication.

Skills & Requirements

Must-have

  • Perform service operations on site
  • Ensure customer satisfaction
  • Maintain excellent customer relationships
  • Accountable for equipment safety and performance
  • Manage site environment during service
  • Identify and escalate site risks
  • Execute service visits respecting schedule
  • Manage proximity stock and spare needs

Nice-to-have

  • Contribute to ongoing improvement
  • Collaborative working culture
  • Share information and ideas
  • Ethical business practices
  • Trust and respect co-workers

Key Requirements

  • Familiar with lift and associated technology
  • Attend proposed training

Work Rights

Not specified

Tailored Resume

Cover Letter