Service Advisor

AMES Nissan

Ramsey, NJ, United States
$75,000.00-$150,000.00; commission(s) off: individ...
Initiating automotive services
Verifying warranty coverage
Writing repair orders
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

$75,000.00-$150,000.00; Commission(s) off: Individual Sales, Individual Gross profit. Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • initiating automotive services
  • verifying warranty coverage
  • writing repair orders
  • customer records maintenance
  • liaison between customer and technician

Nice-to-have

  • exemplary customer service focus
  • team player mentality
  • basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter