Guest Relations Agent

Sofitel Brisbane Central

Cairo, Egypt
**
Presentable image and grooming
Vip guest handling
Lobby area maintenance
** Sofitel Brisbane Central is seeking a Guest Relations Agent to enhance the guest experience by providing exceptional service, particularly for VIP guests. The ideal candidate should have previous experience as a Butler, excellent communication skills, and the ability to work under pressure. **

Job Summary

  • Be present on time for the shift, ensure being on the standard presentable image of the hotel (Hair style, uniform & grooming).
  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card membership, and get feedback from the guests.
  • Prepare the TOP VIP’s C-Out: Make sure that the bills are revised.

Matching Summary

Match Score: 75

** Sofitel Brisbane Central is seeking a Guest Relations Agent to enhance the guest experience by providing exceptional service, particularly for VIP guests. The ideal candidate should have previous experience as a Butler, excellent communication skills, and the ability to work under pressure. **

Skills & Requirements

Must-have

  • Presentable image and grooming
  • VIP guest handling
  • Lobby area maintenance
  • Guest feedback collection
  • Handle multiple tasks and requests

Nice-to-have

  • Passion for guest service
  • Dare to challenge status quo
  • Explore limitless possibilities
  • Imagine tomorrow's hospitality

Key Requirements

  • Previous experience as a Butler is a must
  • Fluency in English and one additional language
  • Ability to work independently and prioritize

Work Rights

Not specified

Tailored Resume

Cover Letter