Customer Assistance Representative Iii

State of Oklahoma

Pryor, OK, US
Base: up to $41,000.00 annually; bonus/equity: not...
One year clerical office experience
Three years customer service experience
Processing tax returns or bookkeeping
This position serves as the frontline for customer service at the county health department, handling client registrations and WIC benefits

Job Summary

  • This position serves as the frontline for customer service at the county health department, handling client registrations and WIC benefits.
  • The role requires daily access to the Oklahoma Health Care Authority Medicaid on the Web system to verify eligibility and process applications.
  • Employees receive a competitive benefits package including state-paid insurance premiums, retirement match, and 15 days of vacation and sick leave in the first year.

Matching Summary

This position serves as the frontline for customer service at the county health department, handling client registrations and WIC benefits.

Salary

Base: Up to $41,000.00 annually; Bonus/Equity: Not specified; Benefits: Generous state paid benefit allowance, retirement match, 15 days vacation, 15 days sick leave, 11 paid holidays

Skills & Requirements

Must-have

  • One year clerical office experience
  • Three years customer service experience
  • Processing tax returns or bookkeeping
  • Medicaid on the Web system access
  • Daily computer and phone usage
  • District-wide travel capability

Nice-to-have

  • Knowledge of state laws and rules
  • Accounting principles and practices
  • Effective oral and written communication
  • Teamwork and collaboration skills
  • Public health mission alignment

Key Requirements

  • One year clerical office work experience
  • Three years customer service experience
  • Experience processing tax returns or bookkeeping
  • Equivalent education: 30 semester hours plus 3 years experience
  • Six semester hours in business or public administration

Work Rights

Not specified

Tailored Resume

Cover Letter