Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $95,000 - $142,600 usd (atlanta); base: $90,...
**
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ year ai/ml product experience
** Workday is seeking a Specialized Customer Success Manager for Talent AI in Atlanta, GA, to drive customer adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate should have experience in customer-facing roles within complex software environments, particularly in Talent Acquisition or HR, and possess strong skills in managing strategic customer engagements. **

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.
  • Candidates must possess a blend of strategic account management skills and deep domain expertise in both Human Resources technology and Artificial Intelligence solutions.
  • The position offers a flexible work approach requiring at least 50% time in the office or field with customers while providing access to global teams across North America, EMEA, and APAC.

Matching Summary

Match Score: 75

** Workday is seeking a Specialized Customer Success Manager for Talent AI in Atlanta, GA, to drive customer adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate should have experience in customer-facing roles within complex software environments, particularly in Talent Acquisition or HR, and possess strong skills in managing strategic customer engagements. **

Salary

Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ year AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating environments
  • Ability to translate complex AI concepts
  • Sun-drenched optimism and drive
  • Collaborative team player mindset

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in complex software/SaaS customer success
  • 2+ years in Talent Acquisition or HR operations
  • 1+ year experience with AI/ML products
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter