Customer Experience Specialist

AIA

Philippines
Real-time customer satisfaction survey management
Customer journey mapping maintenance
Root cause analysis of feedback data
This position is responsible for driving AIA Philippines' customer feedback management system to elevate customer satisfaction and loyalty

Job Summary

  • This position is responsible for driving AIA Philippines' customer feedback management system to elevate customer satisfaction and loyalty.
  • The role involves establishing a listen-learn-act framework to enable continuous improvement through real-time customer feedback collection.
  • You will collaborate with various stakeholders to design and implement action plans that improve the customer and distributor experience.

Matching Summary

This position is responsible for driving AIA Philippines' customer feedback management system to elevate customer satisfaction and loyalty.

Skills & Requirements

Must-have

  • Real-time customer satisfaction survey management
  • Customer journey mapping maintenance
  • Root cause analysis of feedback data
  • Stakeholder collaboration for action plans
  • Service recovery process implementation

Nice-to-have

  • Human-Centered Design methodology experience
  • Internal campaign development skills
  • Passion for sustainable future initiatives
  • Cross-functional partnership capabilities

Key Requirements

  • Experience in customer feedback management systems
  • Ability to facilitate deep-dive analytics
  • Knowledge of service recovery processes

Work Rights

Not specified

Tailored Resume

Cover Letter