Front Office Supervisor

Hotel Chadstone Melbourne MGallery

Bristol, United Kingdom
Not specified; not specified; benefits: discounted...
On-site
Oversee front office team operations
Manage guest check-in and check-out procedures
Handle complex guest complaints and inquiries
The role involves supervising the front office team to ensure smooth daily operations and effective guest service

Job Summary

  • The role involves supervising the front office team to ensure smooth daily operations and effective guest service.
  • Candidates will be responsible for training new staff, handling complex guest complaints, and managing cash register closing procedures.
  • Benefits include discounted hotel stays worldwide, free bonus break vouchers, and double time bank holiday pay.

Matching Summary

The role involves supervising the front office team to ensure smooth daily operations and effective guest service.

Salary

Not specified; Not specified; Benefits: Discounted hotel stays, Free Bonus Breaks Voucher, Cycle to Work Scheme, Staff Uniforms, Free Car Park, Meal provided, Double time bank holiday pay

Skills & Requirements

Must-have

  • Oversee front office team operations
  • Manage guest check-in and check-out procedures
  • Handle complex guest complaints and inquiries
  • Train new staff on reception standards
  • Collaborate with housekeeping and maintenance departments

Nice-to-have

  • Epitomize the Heartists spirit in interactions
  • Assist Food and Beverage Department when required
  • Apply sustainable development policy knowledge

Key Requirements

  • Experience in hotel front office supervision
  • Ability to manage daily team issues effectively
  • Knowledge of fire evacuation and safety procedures

Work Rights

Not specified

Tailored Resume

Cover Letter